Your Privacy Our Top Priority

1. What Information We Collect

We collect various types of information to deliver services on the fj99 platform — but only what is strictly necessary, nothing more.

Fj99 does not collect any information beyond what is listed above. We always follow a data minimization policy to protect your privacy.

2. How We Collect Information

Fj99 collects information through several methods. Each method is based on your consent:

• At Registration: Information you provide when creating an account is collected directly, including your name, mobile number, and email address.
• During Identity Verification: As part of the KYC process, a copy of your national ID or passport is collected.
• Transaction Time: Payment-related information is automatically collected at the time of deposit and withdrawal.
• While Browsing the Website: Information about your device and browsing activity is collected through cookies and similar technologies.
• Support Contact Hours: Any information you provide during live chat or email correspondence is recorded.
• Via Third Parties: Necessary information may be verified with payment providers or identity verification agencies.

3. Purpose of Data Use

Fj99 uses your information only for specific, legitimate purposes. We never use your data for anything unnecessary or unjustified:

• Account Management: Your information is used to create, verify, and secure your account.
• Payment Processing: Financial information is used to accurately process deposits and withdrawals.
• Security and Fraud Prevention: Data is analyzed to detect and prevent fraudulent activity.
• Fulfilling Legal Obligations: Data is retained to meet regulatory requirements.
• Service Quality Improvement: Usage data is analyzed to improve your experience.
• Contact and Support: Your information is used to send important updates, bonus notifications, and support communications.
• Responsible Gaming: Your gaming patterns are monitored to identify potentially problematic behavior.

Fj99 never sells your information to third parties for advertising or marketing purposes. You can opt out of marketing communications at any time.

4. Data Storage & Security Measures

Fj99 uses industry-standard security technology to keep your information safe. Our protection operates across multiple layers:

• 256-bit SSL Encryption: All data transmissions are secured with industry-standard SSL encryption, protecting your information from unauthorized access.
• Secure Servers: Your information is stored in secure data centers that comply with international security standards.
• Access Control: Only authorized personnel can access your data, and every access is logged.
• Regular Security Audits: Regular system audits are conducted by third-party security specialists.
• Two-Factor Authentication: OTP verification is available as an additional security layer when logging into your account.
• Data Backup: Your data is backed up regularly to prevent loss in the event of a technical issue.

5. Sharing Information with Third Parties

Fj99 shares your information with third parties only in specific, strictly defined circumstances — and we never sell your data:

• Payment Provider: Necessary financial information is shared with authorized payment service providers for transaction processing.
• Identity Verification Agency: To verify your identity during KYC, your information may be shared with trusted verification agencies.
• Legal Authorities: Information may be disclosed to government authorities under a court order or legal obligation.
• Technology Partner: Technology service providers may access limited data to operate the platform.

Every third-party partner is contractually bound to uphold fj99's privacy standards and may not use your data beyond the specified purpose.

6. Cookie Policy

Fj99 uses cookies and similar technologies to enhance your experience on the website. Cookies are small text files stored on your device.

You can manage or delete cookies through your browser settings. However, disabling certain essential cookies may affect the site's functionality.

7. Your Rights

As a user of the fj99 platform, you have the following rights regarding your personal information:

8. Protection of Minors

Fj99 is strictly for users aged 18 and above. We never intentionally collect information from minors.

• Age verification is in place at registration, and no one under 18 can create an account.
• If it is found that a minor has created an account, that account will be immediately closed and all collected data will be deleted.
• If a parent or guardian believes their child has created an account on fj99, please contact support immediately.

9. Data Retention Period

Fj99 retains your information for defined periods only. Once that period expires, your data is securely deleted or anonymized:

• Active Account: All data is retained for as long as your account remains active.
• Closed Accounts: After account closure, data is typically retained for up to 5 years in accordance with legal requirements.
• Transaction Records: Financial transaction records may be retained for an extended period in accordance with regulatory requirements.
• Support Contact: Support conversations are generally retained for up to 2 years.

Once the retention period expires, fj99 permanently deletes or anonymizes your data in a secure manner so that you can no longer be identified.

10. Changes to the Privacy Policy

Fj99 may update this Privacy Policy when necessary. For any significant changes, we will notify you in advance:

• For significant changes, notice will be given via email or an on-platform notification.
• The date of the most recent update will always be displayed at the top of this page.
• Continued use of fj99 after any changes will be considered acceptance of the updated policy.
• If you object to any policy changes, you may request to close your account.

11. Privacy-Related Contact

For any questions, complaints, or requests regarding our Privacy Policy, please get in touch. fj99's data protection team is always ready to process your request promptly:

• Email: [email protected]
• Response Time: Typically within 24–48 hours
• Business Hours: 7 days a week, 24 hours a day